FAQs

  1. How can I contact you?

    • You can reach out to us through our contact form on the website, or you can email us at hulamatic@gmail.com Our customer support team will get back to you as soon as possible.

  2. Where are your products shipped from?

    • Our products are sourced from various suppliers and shipped directly from their warehouses located globally. This allows us to offer a wide range of products at competitive prices.

  3. Do you offer free shipping?

    • Yes, we offer free standard shipping on all orders. However, expedited shipping options are available for an additional fee.

  4. What is your return policy?

    • We offer a 30-day return policy. If you're not satisfied with your purchase for any reason, you can return the item within 30 days of receipt for a full refund or exchange.

  5. How long does shipping take?

    • Shipping times vary depending on the product and your location. On average, most orders are delivered within 7-20 business days. You'll receive a tracking number once your order has been shipped so you can monitor its progress.

  6. Do you ship internationally?

    • Yes, we ship our products worldwide. However, please note that international shipping may take longer and additional customs fees may apply depending on your country's regulations.

  7. Are your products high quality?

    • We strive to offer high-quality products sourced from reputable suppliers. Customer satisfaction is our top priority, and we stand behind the quality of our products.

  8. Do you offer wholesale or bulk discounts?

    • Yes, we offer wholesale pricing for bulk orders. Please contact our sales team at [email protected] for more information on wholesale discounts and pricing.

  9. Can I track my order?

    • Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

  10. How do I request a refund?

    • If you would like to request a refund, please contact our customer support team within 30 days of receiving your order. Provide your order number and reason for the refund request, and we will assist you with the process.